gbaj's Privacy Policy
Protecting your personal information is our highest priority. In this policy we explain how gbaj collects, processes, and stores your data.
1 Introduction & Scope
This privacy policy ("Policy") applies to all users of the gbaj platform. By visiting the gbaj website or creating an account, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services. We may update this Policy at any time, and your continued use after any changes will be considered acceptance of the updated Policy.
Who This Policy Applies To
This Policy covers all individuals who access the gbaj platform from Bangladesh or anywhere else in the world. This includes:
- Registered account holders
- Guest visitors who only browse
- Anyone who interacts with any gbaj service
2 What Information We Collect
Information You Provide Directly
When you create an account on gbaj or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Identity document information (as part of the KYC process)
- Financial transaction details (deposit and withdrawal records)
- Payment-related information via bKash, Nagad, Rocket, Upay, or bank transfer
- Communication history with the support team
Automatically Collected Information
When you use the gbaj platform, our system automatically records certain technical information:
- IP address and device type
- Browser and operating system information
- Session duration and activity logs on the platform
- Data collected through cookies and similar tracking technologies
- Referral URLs and page navigation history
- Gaming activity and betting transaction data
Note on Sensitive Information
We never collect unnecessary sensitive personal information. Financial information and identity document data are used solely for account verification and ensuring secure transactions. All sensitive data is transmitted and stored using SSL encryption.
3 How We Use Your Information
gbaj processes your personal information only for the following legitimate purposes. We never use your data unnecessarily or for third-party commercial interests.
Account Management
Information is used to create, verify, and securely manage your account. This includes login security and identity confirmation.
Financial Transactions
Payment-related information is used to process your deposit and withdrawal requests and to ensure fraud prevention.
Customer Support
To resolve your issues and answer your questions, our 24/7 support team may access your account and transaction information.
Responsible Gaming
Your gaming activity is monitored to identify potentially risky behaviour and to ensure responsible play.
Platform Improvement
Anonymised data is used to analyse user experience and continually improve the gbaj platform's performance and features.
Legal Compliance
Information is retained and disclosed where required to comply with applicable laws, regulations, and guidance from regulatory authorities.
4 Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit the gbaj website. They are used to improve your browsing experience, remember your preferences, and ensure the security of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used for session management, login security, and fraud prevention. These cookies cannot be disabled because gbaj will not work properly without them.
Analytics Cookies
These cookies help us understand how users interact with the platform. The data collected is fully anonymised and used only for service improvement. You can reject these cookies through your browser settings.
5 Information Sharing with Third Parties
gbaj never sells your personal information or transfers it to third parties for commercial purposes. Information is shared only in the limited circumstances described below.
Service Provider Partners
gbaj uses trusted third-party services to operate its business. These partners include:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum information necessary to process transactions.
- Technology providers: Providers of server hosting, database management, and cybersecurity services.
- Game software providers: Pragmatic Play, Evolution Gaming, Spribe, and other providers receive only the minimum information necessary to operate games.
All partners operate under strict confidentiality agreements and may not use your data for their own purposes.
Disclosure Under Legal Obligation
In the following circumstances, gbaj may be required to disclose information to legal authorities:
- As part of a court order or valid legal process
- To assist in investigations into terrorist financing or money laundering
- When the life or safety of an individual is at risk
- In investigations into fraud and cybercrime
6 Security of Your Information
Technical Security Measures
gbaj uses industry-standard security technology to keep your personal information safe:
- SSL/TLS Encryption: All data transmission between your device and our servers is encrypted.
- Encrypted Database: All stored sensitive information is kept in encrypted form.
- Two-Factor Authentication: To prevent unauthorised access to accounts.
- Regular Security Audits: Periodic security assessments carried out by third-party experts.
- Restricted Access Controls: Only authorised staff may access the information they need.
Data Retention Period
We retain your information for as long as:
- Your account remains active
- It is needed to provide services
- It is required to fulfil legal obligations
Even after an account is closed, some information may be retained for a defined period for legal reasons. Once the retention period ends, the information is securely deleted.
7 Your Rights & Choices
As a gbaj user, you have the following rights over your own personal information. Contact our support team to exercise these rights.
Right to Access
You may request to view what data we hold about you.
Right to Rectification
You may request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances, you may request that your data be deleted.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
8 21+ Age Requirement & Protection of Minors
Age Verification Policy
The gbaj platform is for individuals aged 21 and above only. We never intentionally collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we become aware that we have collected information from a minor, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information has been collected, please contact our support team immediately.
9 Changes to This Policy
Update Process
gbaj reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notice will be displayed when you log in to the platform
- The "Last Updated" date on this page will be updated
Your continued use after any changes will be considered acceptance of the updated Policy. If you do not agree with the changes, you have the right to stop using the services and request that your account be closed.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights relating to your personal information, please contact us.
gbaj Privacy Support
Live Chat: 24/7 Bengali & English support available | Email: [email protected]
We endeavour to respond to all privacy-related requests in a timely manner.